Terms & Conditions

1 Introduction

1.1 These terms and conditions govern the use of our website or the purchase of products offered through our website.

1.2 Definitions and interpretations of these terms and conditions are set out in Section 26.

2 Acceptance

2.1 You represent and warrant that:
(a) you are a natural person and are at least 18 years old;
(b) you have the authority to enter into a legally binding contract with us; and
(c) you are not prevented by any applicable law or contract from entering into a legally binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these terms.

2.3 You represent and warrant that you have not:
(a) been convicted of a computer or internet-related crime; and
(b) previously been denied products or access to the website.

2.4 We reserve the right to deny you access to our website if we deem such denial necessary or appropriate.

2.5 Placing an order signifies:
(a) your representation and warranty that you have read these terms and conditions carefully and in their entirety;
(b) your offer to purchase the order solely in accordance with these terms and conditions;
(c) your acceptance that any order confirmation will be made solely on the basis of these terms and conditions; and
(d) your agreement with us to be bound by these terms and conditions.

2.6 If you do not agree to these terms and conditions, you must not use the website or purchase any products.

2.7 You must explicitly accept these Terms and Conditions to be able to:
(a) submit information to or via our website; or
(b) purchase a product.

2.8 By visiting our website, purchasing products, or accepting these terms and conditions:
(a) you also accept our Privacy Policy; and
(b) you accept and agree to comply with our Acceptable Use Policy (see Section 12 below for further information).

2.9 We recommend that you print a copy of these terms and conditions for future reference.

2.10 If you do not accept these terms and conditions, you cannot place an order or communicate with us.

3 Personal Use

You acknowledge that you will use the website only to purchase products for your own personal and non-commercial use, as a principal and not as an agent or on behalf of another person.

4 Price

4.1 The prices for products displayed on our website include delivery costs but do not include fees, taxes, duties, customs, levies, or similar governmental charges ("duties, uncleared and untaxed").

4.2 All duties, fees, charges, taxes, or other governmental charges and declarations for the import of products to the delivery address are your responsibility and must be paid by you and are not included in the price of the products. All deliveries may in individual cases entail other costs for which the seller is not responsible and which must be borne by the customer. In addition to shipping costs, these costs also include customs duties or import VAT, as the goods are shipped from a country outside the EU (China), and it must be clarified with our customer service whether customs duties are payable for a product before the order is placed. Customs duties or import taxes are not paid by us and must be paid by the buyer. Our goods are always shipped "unpaid and untaxed". The buyer is the "importer of record" and is responsible for the correct payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. As the rules for importing goods vary from country to country, please check your country's customs duties and import taxes before placing your order. It is the buyer's responsibility to verify that all laws and regulations of the importing country are fully complied with upon receipt of the goods.

4.3 We will do our best to ensure that all details, descriptions, and prices of the products on our website are accurate. However, errors may occur in some cases. If we discover a pricing error, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel your order. If we are unable to contact you, or if we do not receive a response from you, the order will be treated as cancelled, and you will receive a full refund. If you choose to reconfirm your order, we will arrange for the delivery of your order and charge or refund you as indicated in our notification to you shortly after we receive your reconfirmation of your order in the form and with the payment method you used when ordering.

4.4 We are not obligated to fulfill an order if the price stated on the website is incorrect (even after you have received an order confirmation).

4.5 Prices may change from time to time. However, such changes will not affect an order for which an order confirmation has been sent.

5. Placing an Order

5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation, which is considered our acknowledgment of receipt of your order. In case of delivery problems or insufficient stock to fulfill your order, we will notify you by email and refund any payments for the order.

5.2 A contract will only be formed when we have issued an order confirmation to you and only with respect to the product(s) included in the order confirmation. These terms and conditions form part of the contract and are incorporated to the exclusion of all other terms and conditions.

5.3 If your order consists of more than one product, the products may be delivered to you in separate deliveries at different times.

5.4 We reserve the right to remove products from the website at any time. We also reserve the right to edit or remove material or content from the website. We are not liable to you or any third party for removing products from our website or for editing or removing material or content from our website.

5.5 We reserve the right to reject or refuse any order you have placed at any time (even after we have sent an order confirmation). We are not liable to you or any third party for canceling or rejecting an order.

5.6 If we cancel your order after receiving payment (and also after sending an order confirmation), we will fully refund your payment for the order.

6 Payment

6.1 You can pay for the products using one of the payment intermediaries listed on our website.

6.2 You can also pay for all or part of your order using a discount voucher that we provide to you. Promotional vouchers can only be entered online at checkout.

6.3 We may use payment intermediaries to process payments between you and us. You agree that we may share documents and information about you with the payment intermediaries, including documents and information containing your personal data.

6.4 We are not a regulated payment intermediary or money service provider and are not responsible for any payment errors or issues caused by the payment intermediaries.

6.5 You are responsible for providing complete and accurate information during the payment process, and all payments must be made with your own funds. By placing an order, you confirm that:
(a) the payment method used for the payment belongs to you;
(b) if applicable, you are the rightful holder of the promotional voucher; and
(c) you have sufficient funds or credit facilities to pay for the relevant order.

6.6 We are not responsible for unauthorized use of your credit, debit, or prepaid cards by a third party, even if such cards have been reported stolen. We have the right to notify all relevant authorities (including credit reporting agencies) of any fraudulent payment or other illegal activity.

6.7 You must not:
(a) make or attempt to make chargebacks in connection with payments you have made for products; or
(b) reverse any payment you have made in connection with products.

6.8 You shall fully indemnify us and keep us fully indemnified in respect of any chargebacks or reversals of payments made by you and any losses, costs, liabilities, or expenses we incur as a result of or in connection with such chargebacks or reversals.

7 Delivery

7.1 We strive to deliver your order to the delivery address you provided when placing your order.

7.2 We will state an estimated delivery date when you place your order.

7.3 We may notify you if we do not expect to be able to meet the estimated delivery date, but we are not liable to you for any loss, liability, costs, damages, fees, or expenses resulting from delayed delivery to the extent permitted by law.

7.4 We may be unable to deliver products to certain locations. In this case, we will inform you and arrange for the order to be cancelled and refunded, or for the order to be delivered to an alternative delivery address confirmed by you.

7.5 All risk in the product passes to you upon delivery to the delivery address, unless delivery is delayed due to a breach of your obligations under these terms and conditions. The risk passes at the time delivery would have taken place but for your breach.

7.6 If you are unable to accept delivery or collect your order, we may leave a card with instructions on how to arrange redelivery or collection of your order by the carrier.

7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery, or if you fail to accept delivery or collect your order from the carrier, we may charge you for all fees and other costs we have reasonably incurred in returning the order to the sender, without prejudice to any other rights or remedies available to us.

7.8 Goods are shipped within 1-3 business days after confirmed receipt of payment. Standard delivery time is 5-9 business days, in exceptional cases up to 20 business days, unless otherwise stated in the item description. The owner does not ship directly. The order will be shipped by the manufacturer as soon as the entire order is in stock with the manufacturer.

7.9 All customs duties, fees, charges, taxes, or other governmental charges and declarations for the import of products to the delivery address are your responsibility and must be paid by you and are not included in the price of the products. All deliveries may in individual cases entail other costs for which the seller is not responsible and which must be borne by the customer. In addition to shipping costs, these costs also include customs duties or import VAT, as the goods are shipped from a country outside the EU (China), and it must be clarified with our customer service whether customs duties are payable for a product before the order is placed. Customs duties or import taxes are not paid by us and must be paid by the buyer. Our goods are always shipped "unpaid and untaxed". The buyer is the "importer of record" and is responsible for the correct payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. As the rules for importing goods vary from country to country, please check your country's customs duties and import VAT before placing your order. It is the buyer's responsibility to verify that all laws and regulations of the importing country are fully complied with upon receipt of the goods.

8 Cancellation or Modification of Orders

8.1 Once an order has been placed via our website, you may cancel or modify your order by sending us an email.

8.2 Once an order has been packaged, it cannot be canceled or modified, and instead, the order must be returned to us in accordance with Section 10 below. As our goods are shipped from Asia, there may be longer transit times which are beyond our control. If the item(s) are already en route to you, cancellation is not possible. Please wait until you have received the goods and return them to us after receipt. You can, of course, still inform us of your cancellation in advance. To guarantee you the fastest possible return, we ask you to send us a confirmation of dispatch. A refund is possible earliest 16 weeks after receipt of the order if the goods have not been received.

8.3 As we operate with a fully automated system, orders are triggered immediately after they are sent. Therefore, we unfortunately cannot interrupt the shipping process until delivery, so a refund before receipt of the goods is only possible up to 24 hours after placing the order.

9. Defective Products

9.1 You acknowledge that the products are standard products and are not custom-made to meet your specific requirements.

9.2 All product descriptions, information, and materials on the website are provided "as is" and without warranties or other representations, either express or implied.

9.3 The images of the products may differ slightly from the actual product you receive.

9.4 If the product you receive is defective, you may send us an email informing us of the product to be returned and attaching a picture of the defective product.

9.5 You may return the product to us in accordance with Section 10.

9.6 We will inspect the product upon receipt. Our processing time depends on your order.

9.7 We will notify you by email if we are satisfied that the product is defective.

9.8 Our sole obligation to you in connection with defective products is to either (at our sole discretion):
(a) replace the product and pay the delivery fee for delivery of the products to the delivery address, whereupon you must return the defective product to us, and we will then deliver a replacement product to the delivery address; or
(b) pay you an amount equal to the price of the product and return of the defective product to us. We will pay this amount to you by paying into the account from which we received payment and using the same payment method.

9.9 If we determine that the product is not defective, we may, at our sole discretion, decide not to refund the purchase price of the product to you, and we may require you to pay reasonable service fees and charge them from the payment method used for the order. We are not liable to you for any loss, liability, costs, damages, fees, or expenses arising from this section, to the extent permitted by law.

10 Returns and Refunds

10.1 Our Return Policy forms part of these Terms and Conditions, under which you may access and use our website.

10.2 If you are not completely satisfied with your order, you may send an email stating the product to be returned and return the product to us. The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last product.

10.3 Return shipping and costs must be borne and paid by the customer.

10.4 The product must be received by us for the customer to be entitled to a refund. We inspect the returned product upon arrival.

10.5 You must ensure that the product is sent to us in the same condition as you received it and that it is properly packaged. The product must be unused, product labels must not have been altered, and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product.

10.6 Our processing time for returns depends on your order.

10.7 If we are satisfied with the condition of the returned product, we will send you an email approving your return. The refund will be paid as soon as possible to the payment method used for the order, after we have sent you a notification that your return has been approved.

10.8 The cancellation is complete when we have received the physical goods.

10.9 As our goods are shipped from Asia, there may be longer transit times which are beyond our control. If the item(s) are already in transit to you, cancellation is not possible. Please wait until you have received the goods and return them to us after receipt. You can, of course, still inform us of your cancellation in advance. To guarantee you the fastest possible return, we ask you to send us a confirmation of dispatch. A refund is possible earliest 16 weeks after receipt of the order if the goods have not been received.

11. Vouchers

11.1 You may use our promotional vouchers or discounts when paying for products on the website.

11.2 To redeem a voucher or apply a discount, the voucher or discount code must be entered on the checkout page of our order.

11.3 Once the voucher or discount code has been entered and applied, the voucher or discount will be reflected in the total amount of your order at checkout.

11.4 You may only redeem or use one promotional voucher or discount per order.

11.5 Crediting a promotional voucher does not accrue interest and has no cash value.

11.6 If the balance of a promotional voucher is not sufficient for your order, you can pay the difference using a separate payment method available on the website.

11.7 If you use a promotional voucher for an order that has been returned, the value of the promotional voucher will not be refunded to you. However, if you paid part of the amount using a separate payment method, that part may be refunded.

12. Permitted Use

12.1 You must not ("Prohibited Use"):
(a) use our website in any way or take any action that causes or is likely to cause damage to the website or any impairment of the website's performance, availability, or accessibility;
(b) use our website in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish, or distribute any material consisting of (or linked to) spyware, computer viruses, Trojan horses, worms, keyloggers, rootkits, or other malicious computer software;
(d) engage in any systematic or automated data collection activities (including scraping, data mining, data extraction, or data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website via a robot, spider, or other automated means;
(f) violate the policies set out in the robots.txt file for our website;
(g) use the data collected from our website for any direct marketing activities (including email marketing, SMS marketing, telemarketing, or direct mail);
(h) use the data collected from our website to contact any individual, company, or other person or entity;
(i) use or direct the website to interact with a device unless you are expressly authorized to do so;
(j) directly or indirectly use the website's infrastructure to launch, propagate, participate in, direct, or attempt to hack attacks or send bandwidth-overloading, malicious, or potentially harmful network messages to any device, whether owned by us or not;
(k) directly or indirectly copy, publish, modify, translate, decompile, disassemble, reverse engineer, or otherwise attempt to derive or gain access to the website's structure or source code (whether to create derivative works of the source code or otherwise);
(l) use or access the website to create a similar or competing product or service or to provide a benchmarking or comparative study of products to third parties;
(m) sell, assign, sublicense, transfer, distribute, or rent your access to the website;
(o) make the website available to third parties via a private computer network;
(p) edit or otherwise alter in any way any content or paper or digital copy of material printed or copied from our website;
(q) use the website in a manner prohibited by laws or regulations applicable to the use of the website; or
(r) conduct an unauthorized investigation or place an unauthorized order; or
(s) place speculative, false, or fraudulent orders.

12.2 You acknowledge that you are liable to us for any damage, loss, liability, cost, or expense that we have suffered or incurred as a result of or in connection with any prohibited act performed or permitted by you.

12.3 You agree to notify us as soon as possible when you become aware of any person committing a prohibited act. You will reasonably assist us in any investigation we may conduct as a result of information you have provided to us in this regard.

12.4 You must ensure that all information you provide to us via our website or in connection with our website or the products:
(a) is true, accurate, current, and complete and not misleading;
(b) complies with all applicable laws and regulations; and
(c) does not infringe the privacy, data protection, confidentiality, or intellectual property rights or other rights of any person; and
(d) is not defamatory, abusive, pornographic, libelous, unreliable, misleading, unlawful, or otherwise unacceptable.

12.5 You must immediately provide us with all documents or other information we request from you to verify your identity. You must immediately update all information you provide to us so that all your information with us is complete and accurate at all times.

12.6 You must comply with all applicable laws in connection with your use of the website, and it is your sole responsibility to ensure that you comply with them, whether based on your country of residence, the location from which you access the website, or otherwise.

12.7 Please send us an email if you become aware of any material or activity on our website that violates these terms and conditions.

13 Links to Websites

13.1 Links from our website to other websites and resources provided by third parties are for your information only. Links from our website to other websites and resources should not be construed as a recommendation or endorsement by us of these linked websites or resources or the information you obtain from them.

13.2 You acknowledge and agree that we have no rights or control over the content of other websites and resources linked from or referred to on our website.

13.3 You may link to our website, provided you do so in a fair and lawful manner that does not harm our reputation or exploit it.

13.4 You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

13.5 You must not establish a link to our website on any website not owned by you.

13.6 You must not frame our website on any other website or create a link to any part of our website other than the home page.

13.7 We reserve the right to withdraw linking permission without notice.

13.8 The website to which you link must comply in all respects with the content standards set out in our Acceptable Use Policy (see Section 12 above).

13.9 Please contact us to obtain our prior approval for any link to our website that does not comply with this Section 13.

14 Intellectual Property Rights

14.1 The code, structure, and organization of the website are protected by intellectual property rights.

14.2 We own or are the licensee of all intellectual property rights in our website and in its content and material published on it. These works are protected by applicable laws and treaties worldwide. All such rights are reserved.

14.3 You may use the website and all content on the website only for personal and non-commercial use and in accordance with these terms and conditions. The content of the website includes content relating to the products.

14.4 You agree to notify us of any suspected infringement of intellectual property rights belonging to us.

14.5 You must not use our trademarks without our prior written permission, unless they form part of material which you are using (and accurately reproducing) in accordance with Section 13.

15 Privacy Policy

15.1 Our Privacy Policy forms part of these terms and conditions, on the basis of which you may access and use our website.

15.2 We use cookies on our website. We also use cookies to track the way our customers prefer to view our website. By accepting these terms and conditions, you also consent to our use of cookies for this purpose. You can find more information about cookies in our Privacy Policy.

15.3 If you provide us with your personal data, we will process this personal data in accordance with your instructions from time to time and will take reasonable security measures to protect this personal data from unauthorized and unlawful processing and from accidental loss, destruction, or damage.

15.4 Unless specific security measures are appropriate or otherwise agreed in writing, information and documents arising in connection with the sale of the products may be shared by us, and in particular, such information and documents may be available in electronic form to our employees, officials, consultants, or agents.

16 Viruses

16.1 We do not guarantee that our website will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programs, and platform to access our website. You should use your own antivirus software.

16.3 You must not misuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material.

16.4 You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.

16.5 You must not attack our website via a denial of service attack or a distributed denial of service attack.

16.6 If we believe that you have violated any of the provisions of this paragraph 16, your right to use our website will cease immediately. We may report any breach to the relevant law enforcement authorities and will do so if required by applicable law.

17 Liability

17.1 Subject to Section 17.13, we disclaim all liability to the extent permitted by law, and we accept no liability for any loss suffered by you or any other person as a result of:
(a) Third-party content or user content;
(b) our content, and especially from the accuracy, completeness, or timeliness of our content;
(c) the products, and especially from the quality, images, description, or specifications, conformity with the description, and reasonable fitness of the products for a particular purpose;
(d) reliance on information in these terms and conditions or on our website or on functions contained in these terms and conditions or on our website;
(e) inability to access the website or parts thereof, or that access is interrupted or partial or functions with errors at any time; and
(f) any failure or delay in the performance of an obligation on our part, whether or not we give prior notice, if and to the extent that the failure or delay is due to circumstances beyond our reasonable control, including telecommunications failure, power failure, terrorism, fuel strikes, severe weather, computer failures, supplier delivery failures, labor disputes, and absence of personnel due to illness or injury, and the deadline for performance of any obligation whose performance is affected in this way shall be extended accordingly.

17.2 We are not liable to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for loss of profit, loss of business opportunity, loss of goodwill, loss of savings or benefits, or for indirect, special, or consequential loss or damage, even if such loss or damage could reasonably be foreseen, or the relevant party was aware of the possibility that such loss or damage could occur.

17.3 Our liability arising directly or indirectly under these terms and conditions (including your purchase of products from us under these terms and conditions) or not otherwise expressly excluded under these terms and conditions is limited to and capped at the greater of USD 1000 or a multiple of five times the price you paid for the products giving rise to the liability. The amount of this limitation of liability shall be reduced by any amount you owe us in unpaid amounts.

17.4 Any claim by a party for breach of contract, tort (including negligence), breach of statutory duty, or otherwise arising out of or in connection with these terms and conditions must be brought within one year of the act or omission allegedly causing the loss or expense.

17.5 Unless claims cannot be excluded or limited by law, no claim arising out of or in connection with these terms and conditions may be brought by you personally against any of our employees, directors, consultants, or other agents involved in the performance of the relevant obligations.

17.6 All representations or warranties, whether contractual or non-contractual, and all warranties, conditions, terms, undertakings, and obligations implied by law, common law, custom, trade usage, trade practice, or otherwise (including implied warranties of satisfactory quality, conformity with description, and reasonable fitness for purpose), are excluded to the fullest extent permitted by law.

17.7 A claim may only be brought against us (including our employees, officials, or consultants) as a result of an act or omission. An act or omission includes a series of related acts or omissions, the same act or omission in a series of related cases, or similar acts or omissions in a series of related cases, and includes all claims arising from one case.

17.8 The limitations in this paragraph 17 apply to our joint and several liability to you (including any other third party to whom we may be liable with or without our consent) in connection with a claim, and you and any such other persons may only be held liable to us once in connection with the same loss.

17.9 If a limitation of liability applies regardless of amount, the limitation applies to our entire provision of services or supply of products, and there are no separate aggregate limitations of liability applicable to you, any group company of which you are a member, and any person designated by a corporate user.

17.10 If we are jointly and severally liable to you with another party, we are only obliged to pay you the proportion that can reasonably be attributed to our fault. We are not obliged to pay you the proportion attributable to another party's fault for which that other party would otherwise be liable.

17.11 Any liability from us to you will be reduced by the proportion for which another party would have been liable if either:
(a) you had also brought an action or made a claim against the other party; or
(b) we would have brought an action against the other party or made a claim under the Civil Liability (Contribution) Act or similar legislation in another relevant jurisdiction.

17.12 In assessing whether other parties are liable to you, no account shall be taken of your inability to object to another party because proceedings against that party are time-barred, because the party lacks means, because it invokes exclusions or limitations of liability, or because the other party no longer exists.

17.13 The exclusions and limitations of liability in these terms and conditions do not affect our liability:
(a) for death or personal injury resulting from our negligence;
(b) for fraud or reckless disregard of professional obligations;
(c) for any other liability that cannot be excluded or limited in the jurisdiction where a relevant claim is made, including limitations on our right to limit our liability; and
(d) in all other cases, to limit our liability to less than the minimum amount required under the circumstances by any other law or regulation relevant to the claim, in which case this minimum amount shall be deemed to be a substitute for the amount that would otherwise apply.

17.14 These provisions are an exhaustive list of the remedies available to either party or a third party against either party under or in connection with these conditions.

18 Indemnity

18.1 You shall, on demand, fully indemnify the indemnified parties against all claims, costs, and losses of any kind suffered or incurred by the indemnified parties as a result of or in connection with:
(a) any material breach by you of the provisions of these terms and conditions;
(b) fraud, negligence, reckless conduct, or reckless disregard in connection with your obligations under these terms and conditions; and
(c) your use of our website.

18.2 We are entitled to recover all costs reasonably incurred by us in connection with any indemnity claim, and all such costs shall be paid on demand.

19 Force Majeure Event

19.1 If a force majeure event continues for more than one week, we may immediately terminate the terms and conditions by written notice and without any liability other than a refund for products you have already paid for but have not been delivered.

19.2 We reserve absolute discretion regarding the solution we will use to fulfill our obligations under these terms and conditions in full if a force majeure event occurs.

20 Variations

20.1 We may modify these terms and conditions from time to time. We will notify you in advance of all material changes that we believe may have an adverse impact on you. We will notify you of any changes to these terms and conditions. The terms and conditions applicable at any time shall apply to your use of our website and all products offered through our website.

20.2 If you do not agree to the modified terms and conditions, you must stop using our website or purchasing our products.

20.3 If you have given your explicit consent to these terms and conditions, we will ask for your explicit consent to revise these terms and conditions before your first purchase of products after the change takes effect. If you do not give your explicit consent and acceptance of the revised terms and conditions within the period we have specified, you must cease using the website or purchasing our products.

21 Your Breach

21.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may do the following:
(a) send you one or more formal warnings;
(b) temporarily block your access to our website;
(c) stop processing an order;
(d) refuse to accept any form of payment from you;
(e) permanently prohibit you from accessing our website;
(f) block computers using your IP address from accessing our website;
(g) contact one or all of your internet service providers and ask them to block your access to our website; or
(h) take legal action against you, whether for breach of contract or otherwise.

21.2 If we suspend, prohibit, or block your access to our website or part of our website, you must not take any action to circumvent this suspension, prohibition, or blocking.

22 Termination and Suspension

22.1 You may cease using the website at any time.

22.2 We may suspend the provision of the website at any time with or without cause and with or without notice.

22.3 Subject to Section 22.2, we may suspend or terminate your access to the website if your use of the website may cause or risk legal liability of any kind or interfere with others' use of the website.

22.4 If we suspend or terminate your access to the website, we will attempt to notify you in advance. Nevertheless, we may, at our sole discretion, suspend or terminate your access to the website immediately and without notice.

22.5 We do not guarantee that our website will always be available or will be uninterrupted. We may, for business or operational reasons, interrupt, suspend, withdraw, or restrict the availability of all or part of our website. We will try to give you reasonable notice of any suspension or withdrawal. You are not entitled to any compensation or other payment if the website ceases, is suspended, withdrawn, or changed.

23 Effect of Termination

23.1 Upon termination of these terms and conditions, any obligation to provide customer service shall cease immediately.

23.2 You are under no circumstances entitled to compensation from us for loss of rights, loss of goodwill, or other losses resulting from the termination of these terms and conditions for any reason.

23.3 Termination of these terms and conditions does not affect other rights that have already arisen, and does not affect provisions of these terms and conditions which by their terms are to apply or come into force subsequently. Paragraph 17 (Liability) and 18 (Indemnity) shall survive termination of these terms and conditions.

24. General Provisions

24.1 You may not assign any of your rights under these terms and conditions.

24.2 The rights, powers, and remedies provided in these terms and conditions are (unless expressly provided) cumulative and not exclusive of rights, powers, and remedies provided by law or otherwise.

24.3 We outsource the hosting of the website to a third party.

24.4 If the validity or enforceability of any provision of these terms and conditions is in any way limited by applicable law, that provision shall be valid and enforced to the extent permitted by that law. The invalidity or unenforceability of such a provision does not affect the validity or enforceability of any other provision.

24.5 Failure or delay in exercising rights, powers, or remedies under these terms or by law does not constitute a waiver of those rights, powers, or remedies. If we waive a breach of a provision of these terms and conditions, this shall not be deemed a waiver of a subsequent breach of that provision or a waiver of a breach of another provision.

24.6 The exercise of the parties' rights under these terms and conditions is not conditional on the consent of third parties.

24.7 These terms and conditions are for our and your benefit and are not intended to benefit or be enforced by any third party.

25 Applicable Law

25.1 These terms and conditions, their subject matter, and formation (and any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong.

25.2 Any dispute, controversy, difference, or claim (including any non-contractual dispute or claim) arising out of or relating to these terms and conditions, including the existence, validity, interpretation, performance, breach, or termination thereof, or any dispute regarding any non-contractual obligation arising out of or relating to these terms and conditions, shall be referred to and finally resolved by arbitration under the Hong Kong arbitration rules in force at the time of the submission of the arbitration notice. The law applicable to this arbitration clause is the law of Hong Kong. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration shall be conducted in English.

26 Interpretation

26.1 In these terms and conditions, "contract" means your order for a product or products in accordance with these terms and conditions, which we accept in accordance with paragraph 4.3;

"Customer" means any natural person who places an order on the website;

"Delivery Address" means the delivery address specified in the relevant order;

"Estimated Delivery Date" means an estimated delivery date for an order;

"Force Majeure Event": any event or circumstance which results in our inability to perform or delay in performing an obligation under these terms and conditions, and which is due to a cause beyond our reasonable control and which is not attributable to our failure to exercise reasonable care to prevent such failure or delay, and includes war or threat of war, natural or nuclear disaster, riot or civil unrest, pandemics, and acts of terrorism; tortious acts, fire or flood, compliance with a new law or order from a governmental or judicial authority, closure of airports or ports, or commercial disputes unrelated to the party affected by the event or condition causing the stop or slowdown;

"Indemnified Parties" means us, any affiliated company, and their respective directors, employees, contractors, and agents.

"Intellectual Property Rights": all intellectual property rights, including patents, trademarks, design rights, copyrights, database rights, trade secrets, and all rights of a similar nature;

"Order" means the order you place via our website to purchase a product or products from us;

"Order Confirmation" means our email to you confirming your order in accordance with Section 4.3;

"Payment Intermediaries" means any third-party provider of payment processing services that we use;

"Product" means a product offered on our website;

"Website" means the website;

"Website Infrastructure" means all our systems (including code) that enable, provide, or describe the website;

26.2 References to "section" are references to sections in these terms and conditions.

26.3 Headings are for reference only and do not affect the interpretation or construction of these terms and conditions.

26.4 Words expressing the singular also include the plural and vice versa. Words expressing gender include all genders, and references to persons include individuals, corporations, companies, firms, and partnerships.

Please send us an email if you have any questions or concerns about these terms and conditions, the website, or the products.

Company Information:

Opening hours:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 10:00 AM - 4:00 PM